Refund policy
Returns & Refunds
We want you to be confident that you have ordered the correct V-LOCK product for your vehicle.
30-day free returns
We offer free returns within 30 days of delivery for eligible orders delivered within the United Kingdom.
To request a return, contact us at sales@vlock.co.uk with your order number and details of the item you wish to return. We will provide return instructions and, where applicable, a return label.
Items returned under our voluntary 30-day returns policy should be returned in their original condition, with all supplied components, fixings and packaging where reasonably possible.
Please do not return goods without contacting us first, as we need to provide the appropriate return instructions.
Online cancellation rights
If you are purchasing as a consumer, you have statutory rights in addition to our 30-day returns policy. For most goods bought online, you may notify us that you wish to cancel within 14 days after receiving the goods. You then have a further 14 days to return them.
You do not need to give a reason for exercising your statutory right to cancel.
You may inspect goods in the same way that you reasonably could in a shop. If goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may be entitled to make an appropriate deduction for any reduction in value where permitted by law.
Incorrect fitment
Many V-LOCK products are vehicle, model, generation and door-specific. Please check the product compatibility information before ordering. If you are unsure which Shield fits your vehicle, contact us at sales@vlock.co.uk before ordering.
If you order the wrong standard product, contact us as soon as possible and we will help arrange a return or exchange subject to the terms above.
Damaged, faulty or incorrect goods
Please inspect your order when it arrives and contact us promptly if an item is damaged, defective or different from what you ordered.
Email sales@vlock.co.uk with your order number and, where useful, photographs showing the issue. We will assess the problem and arrange an appropriate remedy.
Nothing in this policy limits your statutory rights in relation to faulty goods, goods that are not as described, or goods that do not meet other legal requirements.
Refunds
Once a return has been received and checked, we will process any refund due to the original payment method.
For statutory cancellations, refunds will be made within the timescales required by applicable UK consumer law.
Banks and card providers may take additional time to show a processed refund in your account.
Exchanges
If you need a different V-LOCK product for your van, contact sales@vlock.co.uk. Where appropriate, we can help identify the correct replacement before the original item is returned.
Contact
V-LOCK is operated by Sussex Installation Team Ltd.
Customer service: sales@vlock.co.uk
Our statutory and legal obligations are not affected by this policy.
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Cancellation Form
You may use this form if you wish to cancel an eligible online purchase. You do not have to use this form; you may also contact us by email with a clear statement that you wish to cancel.
Send to:
V-LOCK / Sussex Installation Team Ltd
Sussex Installations
Finmere Road
Eastbourne
BN22 8QL
United Kingdom
Email: sales@vlock.co.uk
I/we wish to cancel the contract for the following goods:
Order number:
Date ordered:
Date goods received:
Customer name:
Customer address:
Signature:
(Only required if submitting this form on paper.)
Date:
If more than one customer placed the order, please provide the relevant customer details as appropriate.