Terms of service

V-LOCK Terms of Service

These Terms of Service apply to purchases made through the V-LOCK website.

V-LOCK is operated by Sussex Installation Team Ltd. If you have any questions about an order or these terms, contact us at sales@vlock.co.uk.

1. About these terms

By placing an order through our website, you agree to these Terms of Service together with our Shipping Policy, Return and Refund Policy and Privacy Policy.

These terms apply to products purchased through the V-LOCK online store. Any installation service separately arranged with us may be subject to separate terms.

Nothing in these terms affects your statutory rights as a consumer.

2. Our products

V-LOCK supplies vehicle-specific van security Shields and related products.

Many products are designed for a particular vehicle make, model, generation, year range, door or installation position. Please check the compatibility information shown on the product page before ordering.

If you are uncertain which product fits your van, contact sales@vlock.co.uk before placing your order.

We take reasonable care to ensure product descriptions, photographs and compatibility information are accurate. Product appearance, surface finish and colour may vary slightly from photographs because of manufacturing processes, materials, lighting and screen settings.

Vehicle manufacturer names, model names and trademarks are used only to identify product compatibility. V-LOCK is not affiliated with or endorsed by those vehicle manufacturers unless expressly stated.

3. Placing an order

When you submit an order, you are making an offer to purchase the products in your basket.

You will normally receive an order confirmation from Shopify after placing your order. This confirms that we have received the order.

We reserve the right to refuse or cancel an order before dispatch where, for example, a product is unavailable, there has been an obvious pricing or listing error, payment cannot be authorised, or we reasonably suspect fraud.

If we cancel an order after payment has been taken, we will refund the amount paid.

4. Prices and payment

Prices displayed on the V-LOCK website are shown in pounds sterling and include VAT where applicable.

The price payable is the price displayed at checkout when you place your order, subject to correction of obvious errors.

Payment is processed using the payment methods offered at checkout.

5. Delivery

V-LOCK currently delivers within the United Kingdom only.

Delivery is free and tracked, subject to the terms set out in our Shipping Policy.

Orders placed before 2pm Monday to Friday are normally dispatched the same working day.

Orders placed before 2pm Friday are normally sent using a Saturday delivery service where available.

Orders placed on Saturday or Sunday are normally dispatched on Monday, excluding bank holidays.

We use APC or Royal Mail and select an appropriate tracked service for the order.

Next-day and Saturday delivery are service aims rather than absolute guarantees. Some postcodes and circumstances outside our control may result in longer delivery times.

Full delivery information is available in our Shipping Policy.

6. Cancellation and returns

Consumers buying online generally have a statutory right to cancel eligible purchases within 14 days after receiving the goods, without giving a reason.

V-LOCK additionally offers free returns within 30 days for eligible UK orders, subject to our Return and Refund Policy.

To start a return or cancellation, contact sales@vlock.co.uk.

Where permitted by law, statutory cancellation rights may not apply to goods made to a customer's specification or clearly personalised.

Full details of cancellations, returns and refunds are set out in our Return and Refund Policy.

7. Faulty, damaged or incorrect products

Products must be of satisfactory quality, fit for their intended purpose where applicable and as described.

If your product arrives damaged, is faulty, or is not what you ordered, contact sales@vlock.co.uk with your order number and details of the problem.

Nothing in these terms limits your statutory rights in relation to faulty or misdescribed goods.

8. Product fitment and installation

You are responsible for ensuring that the product selected is compatible with your vehicle before installation.

Installation should be carried out in accordance with the instructions supplied with the product and using suitable tools and methods.

If you are unsure about fitment or installation, contact us before fitting the product.

We are not responsible for damage caused by installation that is contrary to supplied instructions, incorrect product selection, misuse, unauthorised modification or unsuitable installation methods, except where responsibility cannot legally be excluded.

9. Security products

V-LOCK products are designed to improve vehicle protection and resistance to attack.

No security product can guarantee that a vehicle or its contents cannot be damaged, broken into or stolen.

Purchasing or fitting a V-LOCK security product does not constitute a guarantee against theft, attempted theft or damage caused by third parties.

10. Warranty

V-LOCK products are supplied with any warranty stated on the relevant product page or warranty information provided with the product.

Warranty cover is additional to, and does not replace or reduce, your statutory consumer rights.

Warranty cover does not normally apply to damage caused by misuse, incorrect installation, accidental damage, modification, normal wear and tear or use outside the product's intended purpose.

11. Website availability and information

We may update the website, product information, pricing, availability and product ranges from time to time.

We do not guarantee that the website will always be uninterrupted or error-free, although we will take reasonable steps to maintain its availability.

12. Intellectual property

The V-LOCK name, branding, website content, product photographs, designs and other materials owned by us may not be copied, reproduced or commercially used without permission, except where permitted by law.

Third-party manufacturer trademarks remain the property of their respective owners.

13. Our responsibility to you

We do not exclude or limit liability where doing so would be unlawful.

In particular, nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights relating to faulty or misdescribed goods.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses arising from circumstances outside our reasonable control, except where the law provides otherwise.

If you use products for business purposes, different legal rights may apply compared with purchases made as a consumer.

14. Events outside our control

We will not be responsible for delay or failure caused by events outside our reasonable control, including severe weather, carrier disruption, industrial action, transport disruption, natural disasters, failures of communications networks or other circumstances that we could not reasonably prevent.

We will take reasonable steps to minimise the effect of any such event.

15. Changes to these terms

We may update these Terms of Service from time to time. The terms applying to an order are those in effect when that order is placed.

16. Governing law

These terms are governed by the laws applicable in the United Kingdom.

If you are a consumer, you retain any mandatory legal protections that apply to you based on where you live within the United Kingdom.

17. Contact

V-LOCK is operated by Sussex Installation Team Ltd.

Customer service: sales@vlock.co.uk